Quilts by Tiana

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Terms and Conditions

Effective Date: September 16, 2024

Welcome to QuiltsbyTiana.com. By accessing or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before using our services.

1. General Information

These Terms and Conditions govern your use of QuiltsbyTiana.com and the purchase of products from our online store. By using the site, you accept these terms in full. If you do not agree with these terms, please refrain from using our website.

2. Eligibility

To make a purchase on QuiltsbyTiana.com, you must be at least 18 years old or have the consent of a parent or guardian. By making a purchase, you represent that you are of legal age and can lawfully enter into contracts.

3. Product Information

Each quilt sold on QuiltsbyTiana.com is handmade and unique. Due to the nature of handcrafted items, slight variations in color, design, or size may occur. We strive to represent each product as accurately as possible with detailed descriptions and photos, but we cannot guarantee that the colors displayed on your monitor will exactly match the product.

4. Orders and Payments

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel any order for any reason.
Payment Methods: We accept major credit cards and other payment options listed at checkout. All transactions are securely processed using third-party payment gateways.
Pricing: All prices are listed in [Insert Currency] and are subject to change without notice. Once an order is placed, the price at the time of purchase will apply.

5. Shipping and Delivery

Shipping: We offer shipping to [Insert Regions or Countries] and aim to process and ship orders within [Insert Processing Time]. Delivery times may vary based on your location.
Shipping Fees: Shipping costs will be calculated at checkout and added to your order total.
Delays: QuiltsbyTiana.com is not responsible for shipping delays caused by unforeseen circumstances such as weather, carrier delays, or customs processing for international orders.

6. Returns and Refunds

Returns: Due to the handmade and customized nature of our quilts, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.
Refunds for Damaged Items: If you receive a damaged or defective quilt, please contact us within [Insert Number] days of receiving your order. You may be required to provide photographs of the damage. Upon verification, we will offer a replacement or refund at our discretion.

7. Intellectual Property

All content on QuiltsbyTiana.com, including text, images, graphics, and logos, is the property of QuiltsbyTiana.com and is protected by intellectual property laws. You may not reproduce, distribute, or display any content from this website without prior written permission.

8. Limitation of Liability

QuiltsbyTiana.com is not liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use the website, including but not limited to the purchase of products, even if we have been advised of the possibility of such damages. Your use of the site and its products is at your sole risk.

9. Indemnification

You agree to indemnify and hold QuiltsbyTiana.com harmless from any claims, damages, losses, liabilities, or expenses (including attorney’s fees) arising from your use of the website or violation of these Terms and Conditions.

10. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy](Insert Link) for detailed information on how we collect, use, and protect your personal data.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes arising from your use of this website or the purchase of products will be subject to the exclusive jurisdiction of the courts of [Insert Location].

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

QuiltsbyTiana.com
Email: Info@QuiltsbyTiana.com
Phone: 1-779-207-0223

Return and Refund Policy

Effective Date: September 16, 2024

At QuiltsbyTiana.com, we take pride in the quality and craftsmanship of our handmade quilts. Because each quilt is custom-made with care, we have specific policies regarding returns and refunds to ensure both customer satisfaction and the protection of our work.

1. Return Policy

Due to the handmade, customized nature of our quilts, all sales are final. We do not accept returns or exchanges unless the product you receive is defective or damaged. Please review all product descriptions and images carefully before making your purchase, as minor variations in color, design, or size may occur and are considered part of the unique charm of handcrafted items.

2. Damaged or Defective Items

If your quilt arrives damaged or defective, we are happy to work with you to resolve the issue.

Notification Period: You must contact us within [Insert Number] days of receiving your order to report any damage or defect.
Required Information: Please provide your order number, a description of the issue, and photos clearly showing the damage or defect.
Replacement or Refund: Upon reviewing your claim, we may offer a replacement or refund at our discretion. In some cases, we may require the item to be returned. If a return is required, we will provide you with instructions and cover the return shipping costs.

3. Refunds

If a refund is issued due to damage or defect, it will be processed in the following manner:

Refund Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Once your refund is approved, please allow [Insert Number] business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Non-Refundable Circumstances

We do not issue refunds for:

Change of mind or buyer’s remorse.
Customization requests not related to product defects.
Minor variations in color or design that are part of the handmade process.

5. Order Cancellations

Due to the custom and handcrafted nature of our products, once an order is placed, it cannot be canceled. We begin processing orders immediately to ensure timely delivery.

6. How to Initiate a Return or Refund Request

If you believe you are eligible for a return or refund due to a damaged or defective item, please contact us at:

Email: Info@QuiltsbyTiana.com
Phone: 1-779-207-0223

We will respond to your inquiry within [Insert Number] business days and work with you to resolve the issue as quickly as possible.

7. Contact Us

If you have any questions or need further clarification about our Return and Refund Policy, please reach out to us via email or phone.